Privacy Policy

Thank you for joining Mbtelm.com.
We at Mbtelm.com respect your privacy and want you to understand how we collect, use, and share your information and data. This privacy policy explains our information collection practices and your rights regarding your personal information.

Unless we refer to different policies or state otherwise, privacy applies when you visit or use the websites, mobile applications, APIs, or related services (collectively referred to as "Services"). These principles also apply to potential customers of our commercial and corporate products.

By using the Services, you agree to the terms of these principles. If you do not agree with these principles or any other agreements governing your use of the Services, you should not use the Services.

Table of contents

• What Information We Collect
• How We Obtain Your Information
• How We Use Your Information
• With Whom We Share Your Information
• Security
• Your Rights
• Publication and Contact Information

1. What Information We Collect

We collect some information directly from you, such as data you enter yourself, information related to course usage, and information from third-party platforms that interact with us. We also automatically gather some information, such as details about your device and the parts of the services you interact with or the time you spend using them. All the information mentioned in this section is subject to activities including: collection, recording, structuring, storage, alteration, retrieval, encryption, deletion, combination, and transfer.

1.1 Information You Provide to Us

Depending on how you use the services, we may collect various types of information about you. Below are some examples to help you better understand what information is collected.

When you create an account and use the services, including through a third-party platform, we collect any information you provide directly:

Categories of Personal Information and Legal Basis for Processing:

Account Information: To use specific features (such as accessing content), you need to create a user account, which requires collecting and storing your email address, password, and account settings. For creating an instructor account, we collect and store your name, email address, password, and account settings. While using certain features on the site, you may be asked to provide additional information, including occupation, identity details, photo, date of birth, race/ethnicity, skill interests, phone number, etc. When you create an account, we assign you a unique identification number.

2. How We Obtain Your Information

Execution and Fulfillment of Contract:

Legal interests (providing services, identity verification, fraud prevention and security, communications)Categories of Personal Information and Legal Basis for Processing:

Profile Information: You may also choose to provide profile information such as a photo, title, biography, language, website link, social media profiles, country, or other details. Your profile information will be publicly visible to others.

Shared Content: Part of the services allows you to interact with other users or publicly share content, including submitting lecture and educational materials, commenting on content, asking or answering questions, messaging students or instructors, or sharing photos or other recorded works. Such published content may be publicly visible depending on where it is placed.

Learning Information: When you access content, we collect specific information, including the lecture, assignments, labs, workspaces, and tests you have started and completed; purchases and content credits; subscriptions; completion certificates; your exchanges with instructors, teaching assistants, and other students; and articles, answers to questions, and other materials you provide to meet course and related content needs.

Student Payment Information: If you make a purchase, we collect specific information about your purchase (such as name, billing address, and postal code) that is necessary for processing your order and may optionally be saved for future orders. You must provide some billing and payment information directly to our payment service providers, including your name, credit card information, billing address, and code. We may also receive limited information, such as that you have a new card and the last four digits of that card, from payment service providers to facilitate payment processing. For security reasons, we do not collect or store sensitive card information such as full credit card numbers or card verification data.

Legal Commitment: Legal interests (facilitating payment, fraud prevention, and security)

Instructor Payment Information: If you are an instructor, you can link your payment account with us to receive payments. When you connect a payment account, we collect and use specific information such as the email address of your payment account, account number, physical address, or other information necessary to send payments to your account. In some cases, to comply with applicable laws, we also work with third-party entities that legally collect tax information. This tax information may include details related to residency, tax identification numbers, biographical information, and other personal information necessary for tax purposes. For security reasons, we do not collect or store bank account information. The collection, use, and disclosure of your payment, billing, and tax information are subject to the privacy policy and other terms of your payment account provider.

3. How We Use Your Information

We use your information for purposes such as providing our services, communicating with you, resolving issues, preventing fraud and abuse, improving our services, analyzing how individuals use the services, providing personalized advertising, and as a legal or necessary requirement for security and integrity. We retain your information for as long as necessary to serve the purposes for which it was collected.

We use the information collected through your use of the services for:

• Providing and managing services, including facilitating participation in educational content, issuing completion certificates, displaying customized content, and facilitating communication with other users (account information; published content; learning information; system information; usage information; approximate geographic information).
• Paying instructors.
• Processing your requests and orders for educational content, products, specific services, information, or features (account information; learning information; system information; communications and support).
• Communicating with you about your account (account information; published content; learning information; promotions, advertisements, and surveys; system information; communications and support).
• Responding to your questions and concerns.
• Sending messages and administrative information, including messages from instructors, students, and teaching assistants; notifying you about changes to our services; and improving our agreements.
• Sending information via email or text messages regarding your progress in courses and related content, reward programs, new services, new features, promotions, newsletters, and content available from instructors (which you can opt out of at any time).
• Managing your account and account settings and personalizing your experience (account information; learning information; instructor payment information; system information; usage information).
• Facilitating the technical operation of the services, including troubleshooting and resolving issues, securing services, and preventing fraud and abuse (account information; instructor payment information; communications and support; system information; approximate geographic location).
• Verifying the identity of instructors (account information; instructor payment information).
• Requesting feedback from users (account information; communications and support).
• Marketing products, services, surveys, and advertisements (account information; learning information; promotions, advertisements, and surveys; usage information).
• Marketing subscription plans to potential customers (account information; learning information).
• Learning more about you by linking your information with additional information from third-party data providers and/or analyzing information with the help of analytical service providers (account information; information related to your accounts in other services; usage information).
• Identifying unique users across devices (account information; system information).
• Customizing advertisements on different devices.
• Improving our services and developing new products, services, and features (all categories of information).
• Analyzing trends and traffic, tracking purchases, and monitoring usage information (account information; learning information; communications and support; system information; usage information; approximate geographic information).
• Advertising services on third-party websites and applications (account information).
• Complying with legal requirements or permissions (all categories of information).

We may determine, at our discretion, that any information is necessary to ensure the safety or integrity of users, employees, third parties, the public, or our services (all information).

4. With Whom We Share Your Information

We share some of your information with instructors, other students, companies that provide services for us, affiliates, our business partners, data analytics and enrichment providers, your social media providers, companies that help us execute advertising and surveys, and advertising companies that assist us in promoting our services. We may also share your information as part of security measures, compliance with laws, or as part of a corporate restructuring. Finally, we can share data in other ways if that information is de-identified or if we obtain your consent.

We may share your information with third parties under the following conditions or in other ways as described in this privacy policy:

With Your Instructors: We share information we have about you (except your email address) with instructors or teaching assistants regarding the content you access or have requested information about, so they can improve their content for you and other students. This information may include details such as your country, browser language, operating system, device settings, the site that referred you, and some activities within the service, such as enrolled courses and course ratings. We do not share your email address with instructors or teaching assistants. (Account information; system information; usage information; approximate geographic information)

With Other Students and Instructors: Depending on your settings, shared content and your profile information may be publicly visible, including to other students and instructors. If you ask a question of an instructor or teaching assistant, your information (including your name) may also be publicly visible. (Account information; profile information; shared content)

With Service Providers, Contractors, and Agents: We share your information with third-party companies that perform services on our behalf, such as payment processing, fraud prevention, data analytics, marketing and advertising services (including retargeting), email and hosting services, and customer support. These service providers may have access to your personal information and are obligated to use it only as we direct to provide the requested service. (All categories of information)

With Affiliates: We may share your information within our corporate family that are under common ownership or control to assist in providing services to us. (All categories of information)

With Business Partners: We have agreements with other websites and platforms to distribute our services and drive traffic to our service. Depending on your location, we may share your information with these trusted partners. (Account information; learning information; communications and support; system information)

With Continuing Education Accreditation Organizations: If you complete a course to meet a continuing professional education requirement, we may share this information at the request of the organization that grants the continuing education accreditation. (Account information; learning information)

With Data Analytics and Enrichment Services: As part of our use of third-party analytics tools like Google Analytics and data enrichment services like ZoomInfo, we share some contact information or de-identified information. De-identified information means that we have removed items such as your name and email address and replaced them with a token ID. This allows these providers to provide analytics services or match your information with public information (including contact and social information from other sources). We do this to better and more personally connect with you. (Account information; system information; usage information)

To Enable Social Media Features: Social media features in the services (like the Facebook “Like” button) may allow the third-party social media provider to collect information such as your IP address and which page of the services you are visiting and set a cookie or web beacon to enable the feature. Your interactions with these features are governed by the privacy policy of the third-party company. (System information; usage information)

To Manage Advertising and Surveys: We may share your information as necessary to manage, market, or support advertising and surveys in which you choose to participate, as required by applicable laws (such as providing a list of winners or carrying out necessary registrations) or according to advertising or survey rules. (Account information; promotions, advertisements, and surveys)

For Advertising: If we decide in the future to adopt an advertising-based revenue model, we may share some system information and usage information with third-party advertisers and networks to show general demographic and preference information among our users. We may also allow advertisers to collect system information through information collection tools (as described in Section 2.1) to use this information for targeted advertising and to personalize your user experience (through behavioral advertising) and perform web analytics. Advertisers may also share information they have collected about you with us. For more information or to opt out of participating in behavioral advertising by advertising networks, please note that if you withdraw your participation, you will still receive general advertising. (System information)

For Security and Compliance with Laws: We may disclose your information (all categories of information) to third parties if we believe in good faith, at our discretion, that the disclosure is:

• As part of a legal, governmental, or regulatory request, order, or proceeding;
• Reasonably necessary as part of a subpoena, court order, or valid legal request;
• Reasonably necessary to enforce our terms of use, privacy policy, and other legal agreements;
• Required to identify, prevent, or address fraud, abuse, misuse, potential violations of law (or rules or regulations), or security or technical issues;
• Reasonably necessary to protect against imminent harm to the rights, property, or safety of our service, our users, employees, the public, or our services;
• We may also disclose information about you to our accountants and legal advisors to assess our disclosure obligations and rights under this privacy policy;
• Required or permitted by law.

In the Event of a Change in Control: If our service undergoes a business transaction such as a merger, acquisition, corporate transfer, or dissolution (including bankruptcy), we may share, disclose, or transfer your information to the successor organization during such transfer or in anticipation of a transfer (including during due diligence). (All information)

With Your Consent: With your consent, we may share information with third parties outside the scope of this privacy policy. (All categories of information)

5. Security

We employ appropriate security measures based on the type and sensitivity of the information being stored. As with any internet-connected system, there is always a risk of unauthorized access, so it is important to protect your password and contact us if you suspect any unauthorized access to your account.

We take appropriate measures to protect against unauthorized access, alteration, disclosure, or destruction of personal information that we collect and store. These measures vary depending on the type and sensitivity of the information. Unfortunately, no system can be 100% secure, so we cannot guarantee that communications between you and our service, or any information you provide to us in connection with the information collected through our services, will be free from unauthorized access by third parties. Your password is a critical part of our security system, and it is your responsibility to protect it. You should not share your password with any third party, and if you believe your password or account has been compromised, you should immediately change it and contact our support team regarding any concerns.

6. Your Rights

Your Rights and Account Management

You have certain rights regarding the use of your information, including the ability to opt out of receiving promotional emails and the collection of your information by certain third parties. You can publish or deactivate your account through our services.

To stop receiving promotional communications from us, you can use the opt-out mechanism found in the promotional communication you receive or by changing your email preferences in your account. Please note that regardless of your email preferences, we will continue to send you transactional and relational messages related to the services, including administrative confirmations, order confirmations, important issues regarding the services, and notices related to our policies.

If you have any questions about your information, how it is used, or your rights, please contact us at support@mbtelm.com.

6.2. How We Obtain Your Information

Accessing, Publishing, and Deleting Your Information

You can access your personal information that we collect and maintain, and publish or delete it as follows:

To Cancel Your Account:

• If you are a student, visit your profile settings page and follow the steps outlined here.
• If you are an instructor, follow the steps outlined here.
• If you encounter any issues while canceling your account, please contact our support team.

Please Note:

Even after your account is canceled, some or all of your information may still be visible to others, including but not limited to any information that (a) has been copied, saved, or published by other users (including comments on content); (b) has been shared or published by you or others (including in your shared content); or (c) has been sent to a third-party platform. We will retain your information for as long as we have a legal reason to do so, including to help fulfill legal obligations, resolve disputes, and enforce our agreements. We may retain and disclose such information according to this privacy policy after your account is canceled.

To request access, correction, or deletion of your personal information, please use our online form here.

7. Publication and Contact Information

When we make significant changes to this policy, we will notify users via email, in-product notices, or other mechanisms required by law. Changes will take effect on the day they are published. Please contact us via email or mail for any questions, concerns, or disputes.

7.1 Amendments to This Privacy Policy

Occasionally, we may update this privacy policy. If we make significant changes, we will inform you via email, through a notice published in the services, or as required by applicable law. We will also include a summary of key changes. Unless stated otherwise, amendments will take effect on the day they are published.

Under applicable law, if you continue to use the services after the effective date of any changes, your access and/or use will be considered acceptance of and agreement to the amended privacy policy. The amended privacy policy will supersede all previous privacy policies.

7.2 Interpretation

Any terms not specifically defined in this policy will be defined in the terms of use of Mbtelm.com. Any version of this privacy policy provided in a language other than Dari is for convenience. In the event of any conflict between the non-Dari version and the Dari version, you agree that the Dari version will take precedence.

7.3 Questions

If you have any questions, concerns, or disputes regarding our privacy policy, please contact our privacy team at support@mbtelm.com.